FAQs
Product FAQs
How is perfume oil different from a spray?
A spray perfume is mostly alcohol. The alcohol evaporates and lifts the scent into the air around you. Our perfume oil has no alcohol. The scent is carried in organic jojoba and stays close to your skin. It's quieter, more personal, and develops with your body warmth.
What is jojoba and why do you use it?
Jojoba is technically a liquid wax, not an oil and its structure is almost identical to your skin's own sebum. That means it absorbs into your skin rather than sitting on top, carrying the fragrance with it. It doesn't feel greasy and doesn't go rancid the way other carrier oils can. We use certified organic jojoba. It's the only carrier in every bottle.
Is kiln safe for sensitive skin?
All our formulations are within IFRA (International Fragrance Association) safe-use guidelines for leave-on skin products. If you have known sensitivities, check the full ingredient list on each product page before buying. We also list out any potential allergens contained in the ingredients.
How should I apply it?
Roll onto your pulse points (the inside of your wrists and behind your ears). These spots generate warmth, which activates and develops the scent. Let it settle for twenty minutes for it to evolve, as perfume oil changes as it meets your skin. Try not to rub your wrists together as that breaks down the top notes faster.
How do I make it last?
Apply to moisturised skin. Dry skin absorbs and "eats" fragrance faster. Applying right after a shower onto slightly damp skin works well. Can also apply a little to tips of your hair as the scent lingers here through the day. Reapplying once during the day is normal but you can reapply as often as you like.
What's the shelf life?
Jojoba is exceptionally stable and resistant to oxidation. Once opened, we recommend using it within 12 months (that's the 12M symbol on the bottle). Store away from direct sunlight and heat. The amber glass bottles help to protect the perfume also.
Are your products vegan?
Yes. All kiln products are vegan and are never tested on animals. Our jojoba is plant-derived, our essential oils are steam-distilled or cold-pressed from plants, and our fragrance compounds are synthetic (not animal-derived).
DELIVERY & RETURNS
When will I get my order?
Every order is packed by hand in Auckland within 2 business days, and it should reach you in 3-5 business days. Once your order has shipped, you will receive an email with tracking information.
How much is delivery?
We deliver within New Zealand. Standard shipping is $8 (urban) or $12 (rural). Orders of two or more bottles ship free.
Can I return or exchange a scent?
Because perfume oils are applied to the skin, we can't accept returns for hygiene reasons. If your order arrives damaged or incorrect, email us and we'll sort it out.